Build digital confidence.
At your own pace.
Patient, beginner-friendly learning about safer messaging, shopping and everyday accounts. Designed around your experience, pace and accessibility needs.
Explore all training- Who it’s for
- Individuals, families & sponsored groups
- How we teach
- Live sessions, shaped around you
- Take it into your day
- Readable guidance and a practical next step
Build understanding.
Put it into practice.
- 01
Take time with a message
Practise responding to an unexpected message without sharing verification information.
- 02
Practise everyday decisions
Discuss safer shopping and account-protection choices using readable, fictional examples.
- 03
Know where to ask for help
Identify a trusted person or official support route and explain how to ask for help when something seems wrong.
Try the work.
Explain the decision.
Explore a few examples. We adapt the session to your questions, experience and tools.
01The unexpected family message
A fictional message says a relative has a new number and urgently needs help buying something.
Try it. Choose a way to check with the person you already know before replying or sending money.
02The tempting shopping offer
A fictional advert offers an unusually large discount and urges the shopper to pay immediately.
Try it. Explain what you would check before deciding whether to continue, and where you could ask for help.
03Finding the right support
A fictional learner is concerned about an account message and is unsure whom to contact.
Try it. Locate a known support route using a demonstration handout and describe the concern in your own words.
The session ends.
The practice continues.
Practical guidance and next steps to keep using afterward.
Readable guidance
Practice scenarios
Joining support
Your next-step sheet
A few useful
answers.
Can we book training on its own?
Yes. Training is an independent service. No development, testing or support subscription is required.
How is the session arranged?
We agree the topics, group size, format and timing around your learning needs.
Do we need technical experience?
We adapt the explanations and exercises to your starting point, with time for questions.
Start with what you need.
Make the learning relevant.
Tell us what you would like to learn and the pace that works for you.